What exactly is a Facebook Chatbot? At its most basic level, such bots provide a means for online businesses to automate various low-level customer support functions. Rather than waiting on hold for hours to talk to a live support representative, customers can automatically chat with a bot to perform basic inquiries, or to complete the initial stages of an advanced RMA return request. Rather than having to individually compose an inquiry, response, or sales pitch to every person who may need one, a Facebook Messenger Bot takes it all in one place.
The most popular bots out there are the Facebook Messenger Bot and the Twitter Bot. These two bots are probably the best known, and have the biggest user bases. Both of these platforms also provide the ability to integrate these bots into third party websites, as well as creating new Facebook applications.
While the Facebook Messenger Bot and the Twitter Bot were initially developed to provide marketers with advanced customer service tools, their applications have grown far beyond that. These two platforms also allow integration with third party websites. For example, a salesperson could set up a Facebook application for customer service, then promote the functionality through Messenger Bots to their Facebook fans. This allows them to reach out to more people for help with issues that their customers may be having.
Some experts think that artificially intelligent software will soon be able to replace most of the jobs that are currently done by humans. This is probably not the case, however, especially since software will need to understand how people think and work. The ability to use artificially intelligent software to handle customer service functions, then, will likely be seen as a welcome development, rather than something to fear.
Many experts also think that creating automated software programs to perform tasks that are too difficult or time consuming for most people is a good idea. For example, the ability to use Facebook Chatbot to post comments on Facebook walls or forums could save time for some internet users. Likewise, it could save time for companies that have an in-house customer support team. A Messenger Bot, on the other hand, can handle all forms of online communication, including messages, phone calls, and email.
A major drawback of using artificial intelligence to perform a task is that the bot may become dependent on its owner. If the owner stops using the bot, the original artificial intelligence program may not be able to continue functioning properly. As a result, the original application may stop working. Since Facebook is owned by Facebook Inc, it may not be easy to obtain permission to use the bot for customer service applications. However, bot owners have the right to transfer the code to another account if they so choose.
Some Internet users have expressed concern about the privacy invasion of having their every chat conversation recorded and stored by a third party. However, Messenger Bots do not collect personal information of users, unlike some of the more sophisticated web programs such as Google's Ad Sense and Yahoo's Answers. In fact, Messenger Bot has an option to delete chat history and screen shots when it is not in use. Users of this bot can also set a duration that they prefer for the bot to collect chat history and to retrieve it later.
Despite concerns about privacy issues, chatfuel dashboards have some other benefits. For example, the ability to use a single bot to handle multiple accounts makes it easier to manage several social accounts without having to create and upload new apps for each one. Moreover, if the owner of a Messenger Bot finds a mistake in a particular post, he or she can easily delete it by clicking on the "Corrections" link located at the bottom of the welcome message. Furthermore, if he or she wants to make changes to the bot, he or she can do so with the help of the built-in editing tool.